Set Goals for your Team
Settings goals is a great way to motivate your team and get better over time. You are able to set different goals by company, by team, or even by user. There are two types of goals which you can measure:
1. average rating goal
Logic: achieve average ≥ [input the value] from [date] to [date]
2. bad rating goal
Logic: gather ≤ [input the value] % of bad ratings from [date] to [date]
You can find "Goals" when you navigate to CSAT and click on Overview (Beta). After you click on the setup goals icon in the right-hand corner, you'll see the screen below. You can choose values which you consider to be a bad rating as well.