Set Goals for your Team

Settings goals is a great way to motivate your team and get better over time. You are able to set different goals by company, by team, or even by user. There are two types of goals which you can measure:

1. average rating goal

Logic: achieve average ≥ [input the value] from [date] to [date]

2. bad rating goal

Logic: gather ≤ [input the value] % of bad ratings from [date] to [date]

Setting goals

You can find "Goals" when you navigate to CSAT and click on Overview (Beta). After you click on the setup goals icon in the right-hand corner, you'll see the screen below. You can choose values which you consider to be a bad rating as well.