This article will give you an overview of Nicereply Company dashboard.
The first thing you see are score dials for all 3 metrics: CSAT, CES and NPS. The dials show average rating value and the number of ratings for each metric for the selected period of time.
You can select different date ranges and compare it with past results. If you choose the "compare to" in the date filter (second filter option from the left) you'll also be able to see how did the average and the number of ratings change compared to the previous period.
As you can see there are two filters in the top left corner. The second is the time filter where you can select the time period you want to see the results for and also second time period, if you want to compare your results - for example compare two consecutive months like mentioned before.
The first filter offers you different sampling options for charts. You are able to decide which kind of chart you want to see – smoothed or original (raw). There's this option for each sampling period. For example if you want to see 1-month sampling you're be able to choose between 1-month sampling or 1-month sampling smoothed.
The second part of Company dashboard is Metric trend comparison which includes the charts you set the sampling for with previous period for quick comparison.