Creating custom survey links in your Front Chat canned response

This article will provide a simple guide about how to create custom survey links for your Front Chat conversations. 

Step 1: Copy email template URL link survey in your Nicereply account (Navigate to CSAT/CES/NPS -> Surveys -> Email template button -> Choose URL link from the dropdown menu)

Step 2: Navigate to Front account > Settings > Responses> Add a canned response. Choose a name and paste the code for the URL link

Step 3: Write your custom message/survey text in the desired position of the Nicereply canned response

Step 4: Copy the survey link

Step 5: Highlight your custom survey message/text and click the Insert link button

Step 6: Paste the survey link and click OK 

Step 7: Remove the original survey link

Final step: Save your new canned response

Still need help? Contact Us Contact Us