Creating custom survey links in your Front Chat canned response
This article will provide a simple guide about how to create custom survey links for your Front Chat conversations.
Step 1: Copy email template URL link survey in your Nicereply account (Navigate to CSAT/CES/NPS -> Surveys -> Email template button -> Choose URL link from the dropdown menu)
Step 2: Navigate to Front account > Settings > Responses> Add a canned response. Choose a name and paste the code for the URL link
Step 3: Write your custom message/survey text in the desired position of the Nicereply canned response
Step 4: Copy the survey link
Step 5: Highlight your custom survey message/text and click the Insert link button
Step 6: Paste the survey link and click OK
Step 7: Remove the original survey link
Final step: Save your new canned response