Introduction to Shopify integration

Empower your Shopify with Nicereply. In this article you can find out everything important about Nicereply integration including:

  1. How the integration works
  2. Features of the integration
  3. Trigger set up manuals

How the integration works

The first thing you need to decide is what satisfaction metric you'd like to measure. Nicereply offers three metrics: 

After you decide which metric you want to use you connect your Shopify account with Nicereply. You set up a Shopify trigger and Nicereply will start scanning the status of your orders on a regular basis. Trigger is an action that is caused by an event in Shopify - in this case it is the fulfilment of an order. After an order is paid and fulfilled a survey is triggered by this event. 

Nicereply will send an e-mail survey to every customer your company solved an order with after it is paid and fulfilled. You can edit the trigger behaviour - for example edit the number of hours since the payment and fulfilment of the order after which the survey is sent. 

Features of the integration

See the list of 5 major features of the integration between Shopify and Nicereply.

1. Push ratings & comment right to the order as a note

All ratings will be pushed to the relevant order in a form of note. Note: you can enable/disable push of CSAT rating & comment as Note into order in the survey settings.

2. Order backlink

Identify feedback in context with the direct link to the rated order.

3. Sync customers’ name to CSAT/CES/NPS ratings

Customers often don’t share their name in a rating form. Nicereply will automatically add customer names in the rating feed based on the order ID, so you don't need to use the name field on the survey.

4. User import

Sync all your Shopify users with Nicereply with one click. New users will get an automated email with login instructions.

5. Customize your CSAT/CES/NPS surveys according to your branding and needs

Ask your customers the right question at the right time with branded one-click surveys. Customize your surveys and add additional questions.

Trigger set up manuals

After you decide which satisfaction metric you want to measure, follow the respective manual to start gathering actionable feedback:

CSAT: Click here for the Customer Satisfaction Score trigger setup guide

CES: Click here for the Customer Effort Score trigger setup guide

NPS: Click here for the Net Promoter Score trigger setup guide 

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