Receiving ratings on your emails is the most important thing when it comes to the purpose of Nicereply. From our experience, we know that you don’t need to be a huge corporation with thousands of solved tickets to receive your ratings often. And in almost all cases the problem dwells in the position of the rating link in an email.
Don't do this
A basic mistake is to put the rating on the bottom of signature. The rating link in the picture below is invisible with almost no click through rate.
How to increase number of ratings
It's simple, make it visible! It's not magic, but the Number of your ratings will skyrocket. In general follow these rules:
- place it above the signature
- highlight call to action, use bold, bigger font or even HTML images
- be creative