Importing users from integration
Importing users from your integration into Nicereply is very simple. Go to your Nicereply account and click on Staff.
Then click on Import new users button in the top left corner and choose an integration you want to import users from. Nicereply will list all users from the chosen integration. Every user has one of two states:
This agent is already supporting your customers
Ready to import
You can add users that have state "ready to import". If you don't want to import all the users you need to de-select those you don't want to import. If a user is selected for import, he/she has blue mark next to her/his name. If a user is de-selected there is an empty white box.
When you're ready, click continue and your users will be imported.