Filtering/Segmenting your trigger surveys
If you choose to distribute your surveys via trigger (automated email) after you solve a ticket, conversation, deal, call, etc. you can filter/segment your surveys by the specific mailbox or tag. However, mailbox & tag can represent different parameters depending on the CRM system you're using.
This table will explain how can you filter/segment your triggered surveys depending on the CRM system you're using together with Nicereply.
|Integration||filtering By TAG||filtering By MAILBOX||Mailbox source|
|Pipedrive||YES (tag means label)||YES||pipelines|