Trigger statistics (open rate, response rate & surveys sent)

If you distribute your surveys via trigger - automated emails after you close a ticket, conversation, chat, deal, etc. - you can benefit from advanced trigger statistics. 

If you want to display your trigger stats navigate to CSAT, CES, or NPS tab (depending on the metric you're measuring), and click on Overview.

Now, you need to use the first filter in the top left corner and choose your trigger survey. 

After you choose your trigger survey you'll notice that your trigger stats will appear on the screen. 

You can see:

  • Number of collected ratings
  • Number of surveys sent
  • Number of surveys opened & open rate
  • Number of surveys answered & response rate

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