How to customise your Customer Satisfaction Score (CSAT) survey

Your Customer Satisfaction Score (CSAT) survey might look like one of these rating scales below. Once you chose a rating scale of your CSAT survey you can't edit it later. However, you can make several design changes as described in the next paragraphs. 

Nicereply allows you to edit this design according to your branding and needs. To edit your CSAT survey go to your Nicereply account > Surveys > Surveys list > locate your survey and click on its Appearance. Here you can find multiple options to edit and refine your survey.

Rating form settings

The first screen you'll see when going to Appearance section is rating form settings. Here you can edit:

  • survey name
  • enable instant ratings
  • add extra question
  • upload company logo 

What you can also edit here are the questions and texts of the rating form.  Screen_Shot_2018-07-31_at_15.16.17.png

All you need to do is move the mouse over to the section you want to upgrade and click edit. After you're done editing don't forget to click Done.

PRO TIP: If you want to change the color of rating buttons, for example, to match your logo, you have to switch to a color different scale!

Thank you page

The next thing you can edit is the thank you page. You can edit:

  • the thank you texts
  • allow sharing option
  • what ratings are people allowed to share
  • what social networks can they share the ratings on
  • CTA textsScreen_Shot_2018-07-31_at_15.27.33.png

Visual theme

The last thing you can edit is the visual theme of your survey. This allows you to edit the colors according to your branding. You can choose from the predefined visual themes, or you can create your own. To do this click switch to custom colors.  

You can either choose from the color palette or insert HTML color codes. When you are done editing your CSAT survey don't forget to click SAVE & PUBLISH!

If you want to create custom domain for your survey go to your Nicereply account > Surveys > Surveys list > Settings of the chosen survey. Here you can create the custom domain of the survey. By default, Nicereply rating link URL looks like this: Thanks to custom domain settings you can create a custom domain dedicated to your Nicereply surveys. 

Good Job!

You've successfully customized your CSAT survey appearance and created a survey that will match your branding. 

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