How to customise your Customer Satisfaction Score (CSAT) survey

Every Customer Satisfaction Score survey (CSAT) has default design that looks like this

 

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However Nicereply allows you to edit this design according to your branding and needs. To edit your CSAT survey go to your Nicereply account > click CSAT > Surveys > Appearance. Here you can find multiple options how to edit and refine your survey.

Rating form settings

The first screen you'll see when going to Appearance section is rating form settings. Here you can edit:

  • survey name
  • enable instant ratings
  • add extra question
  • enable custom domain
  • or upload company logo 

What you can also edit here is the questions and texts of the rating form, rating styles and scales. Screen_Shot_2018-07-31_at_15.16.17.png

All you need to do is move the mouse over to the section you want to upgrade and click edit. After you're done editing don't forget to click Done.

PRO TIP: If you want to change the color of rating buttons, for example to match your logo, you have to switch to color different scale!

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Thank you page

The next thing you can edit is the thank you page. You can edit:

  • the thank you texts
  • allow sharing option
  • what ratings people are allowed to share
  • what social networks they can share the ratings at
  • CTA textsScreen_Shot_2018-07-31_at_15.27.33.png

Visual theme

The last thing you can edit is the visual theme of your survey. This allows you to edit the colors according to your branding. You can choose from the predefined visual themes, or you can create your own. To do this click switch to custom colors. Screen_Shot_2018-07-31_at_15.37.45.png

You can either choose from the color palett, or insert HTML color codes. When you are done editing your CSAT survey don't forget to click SAVE & PUBLISH!

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Good Job!

You've successfuly edited your CSAT survey appearance and created a survey that will match your branding and attract your customers. 

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