What is a "user"?

One of the two factor which our pricing is based on is the number of users. 

User is every agent that you import from your help desk, or other system that Nicereply integrates with. You can import new users when you go to your Nicereply account - Staff. Then click Import new users in the top left corner. When you're creating an integration Nicereply will automatically load a list of users from that system and you can simply import these agents/users with one click. New users will get an automated email with login instructions from us.

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