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FAQ

  • How is CSAT calculated?
  • How to set up notifications?
  • How does Nicereply pricing work?
  • How to change language on rating survey?
  • How to solve issue with Unknown Agent Ratings?
  • Is Nicereply GDPR compliant?
  • How to cancel subscription?
  • How to export ratings?
  • What is an "agent"?
  • Hot to edit trigger behaviour?
  • How to remove users/agents from Nicereply?
  • How to delete ratings?
  • What is sampling?
  • How is NPS calculated?
  • Distribution options available in Nicereply
  • How is CES calculated?
  • Rating scales available in Nicereply
  • What is a "survey response"?
  • What is Legacy Score?

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