Nicereply Help Center
  • Homepage
  • General
  • The latest updates & tips
  • Integrations
  • Account management
  • Customisation
  • Frequently Asked Questions

FAQ

  • How is CSAT calculated?
  • How to set up notifications?
  • How to solve issue with Unknown Agent Ratings?
  • How to cancel subscription?
  • How to change language on rating survey?
  • Is Nicereply GDPR compliant?
  • How to export ratings?
  • What is an "agent"?
  • How to edit trigger behaviour?
  • How to remove and archive users/agents
  • How to delete ratings?
  • What is sampling?
  • Rating scales available in Nicereply
  • How is NPS calculated?
  • Removing Legacy Score
  • Distribution options available in Nicereply
  • How is CES calculated?
  • What is a "survey response"?

Categories

  • FAQ
No results found

© Nicereply 2025. Powered by Help Scout