FAQ
- How is CSAT calculated?
- How to set up notifications?
- How to solve issue with Unknown Agent Ratings?
- How to change language on rating survey?
- Is Nicereply GDPR compliant?
- How to cancel subscription?
- How to export ratings?
- What is an "agent"?
- Hot to edit trigger behaviour?
- How to delete ratings?
- How to remove and archive users/agents
- What is sampling?
- How is NPS calculated?
- Distribution options available in Nicereply
- How is CES calculated?
- Rating scales available in Nicereply
- What is a "survey response"?
- Removing Legacy Score