What is an "agent"?

One of the two factor which our pricing is based on is the number of agents. 

A survey can be associated with a particular agent (e.g. Asking how specific customer support agent performed), but also with things and actions you'd like to get feedback on. An example for this would be collecting feedback on a weekly newsletter, or on your shopping experience. Each plan allows you to collect feedback for a combined number of agents, things and actions. If you exceed the number for your plan, your plan will be upgraded automatically starting next month.

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