How to remove users/agents from Nicereply?

Removing a user/agent from Nicereply is very simple. 

Go to your Nicereply account. Then click on Staff. Now there will be a list of your users. There is a DELETE button next to each one of them. Simply clicl DELETE next to the agent you want to remove. 

After that you will be asked whether you want to delete user and keep ratings, or delete user and all of his/hers ratings. Click n the preferred option.