Response Feed tags
Let's have a look at one of the features within the Response Feed - rating tags.
This feature is available only to Admins.
Why should you use rating tags?
Tags can help you differentiate the various types of feedback you gather from your customers. Adding a rating tag and labelling your customer responses gives you the power to categorize ideas and issues quickly & effectively.
How to add a tag?
Simply place a cursor under the response or comment and start to type a tag.
If you have changed your mind, you can easily delete the tag by clicking on the “x” sign.
You can add as many tags as you need and differentiate them by topics - e.g. product, delivery, convenience, retail, complaint, support, etc.
Or you can add evaluative tags that tell you more about the process and quality of customer service - e.g. easy, difficult, bad, great, frustrating.
It's also possible to add/remove tags in the rating details section of the rating.
The reason why we added this new feature is that you can easily filter tags & topics that are important to you.
- Go to an upper bar and click on the fifth filter “tags”.
- Choose tags you want to show / display.
- You can also search for tags by typing a tag into a bar with a magnifying glass.
Curious about how to use other filters? Read our article Rating feed filters.
You can also manage - edit and delete your tags. Go to the “surveys” section in the menu and click on “tags”.
If you want to edit the tag, click on “edit” and choose the tag you want to change.
Don’t forget to save your changes.