Working with Issues

Issues are "bad" ratings that need to be resolved with unsatisfied customers. Bad ratings are related to rating value settings, where you can set which values you consider bad. How to set value for bad ratings.

Issues management

Issues overview gives everything you need to now before you act. See the value of the ratings, customer name and comment. 

When you use integrations with ticketing system you can even get back to a problem ticket. Afterwards you can take actions, resolve or ignore the issue.

History of resolved issues

Still need help? Contact Us Contact Us