How to delete ratings?
Deleting a rating is very simple.
Go to your Nicereply Account. Then choose a metric, CSAT/CES/NPS, in the left menu. Find the rating you want to delete. As you can see there is a little X next to each rating on the right side of the screen. When you click on it there will be a message saying: "Really delete rating?". Click ok. After that there will be a message saying that the rating was successfully deleted.
Important! After you delete a rating there is no way for you to restore it or access it in any way!