Salesforce Service Cloud

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• Setting default email template in Salesforce Service Cloud
• Customer Satisfaction Score (CSAT) email template distribution in Salesforce Service Cloud
• Net Promoter Score (NPS) email template distribution in Salesforce Service Cloud
• Introduction to Salesforce Service Cloud integration
• Customer Effort Score (CES) email template distribution in Salesforce Service Cloud
• Distributing Nicereply surveys as a trigger after a case is closed in Salesforce Service Cloud